Support Desk Technician - Lake Charles, LA

Lake Charles, Louisiana, United States · Support Desk · SDE1


Work from a comfortable office environment as a Support Desk Technician Level I. Technicians will spend the majority of their time in the main office but do occasionally travel to client sites in SW Louisiana, Central Louisiana, and SE Texas.

Technicians identify, research, and resolve technical problems. Additionally, they provide support to end users on a variety of hardware related issues covering PC’s, printers, mobile devices, networking, switches, and Internet routers. Technicians provide end user software support including Windows desktop operating systems, email, Microsoft Office, and various other software packages.

Technicians use remote control software and Citrix shadowing capabilities to provide direct end user support as well as verbal communication and occasional on-site visits. Technicians respond to telephone calls, manage support tickets, and personnel requests for technical support. Technicians will document, track, and monitor problems to ensure a timely resolution.



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